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Congrats! You've Been Promoted
An Essential Guide for Helping New Leaders and Their Teams Succeed
By Noel Massie
Foreword by Derrick Waters
Published by Mission Driven Press
Distributed by Simon & Schuster
Table of Contents
About The Book
Noel Massie’s Congrats! You’ve Been Promoted! is an essential guide for equipping new managers with the tools and strategies to lead their teams successfully.
Getting promoted is one of the most exciting events in a career. Yet many are placed in the role without any knowledge of what it takes to be a leader, let alone a great leader. You’re expected to sink or swim, and most companies don’t provide any support or leadership training either before or after the promotion.
You want to be an excellent leader for your team, but where can you find the basic tools and strategies you need?
Author Noel Massie, former vice president of operations for UPS, has walked in your shoes. And he knows what it takes to lead with both wisdom and confidence. Congrats! You’ve Been Promoted is the trusty, must-have guide for every new leader. It’s a mentor on your bookshelf!
With professional and personal anecdotes, pertinent research, and exercises that help reinforce the concepts, Massie uses his signature straightforward style to impart the leadership lessons he learned during his six-decade career, such as:
Give yourself the gift of starting off your leadership journey on the right foot. Your success—and that of your team—depend on it!
Getting promoted is one of the most exciting events in a career. Yet many are placed in the role without any knowledge of what it takes to be a leader, let alone a great leader. You’re expected to sink or swim, and most companies don’t provide any support or leadership training either before or after the promotion.
You want to be an excellent leader for your team, but where can you find the basic tools and strategies you need?
Author Noel Massie, former vice president of operations for UPS, has walked in your shoes. And he knows what it takes to lead with both wisdom and confidence. Congrats! You’ve Been Promoted is the trusty, must-have guide for every new leader. It’s a mentor on your bookshelf!
With professional and personal anecdotes, pertinent research, and exercises that help reinforce the concepts, Massie uses his signature straightforward style to impart the leadership lessons he learned during his six-decade career, such as:
- Understanding your team’s terms and conditions, and your own
- Establishing trust with your team
- Providing regular, actionable feedback
- Leveraging the B.E.S.T. Principle to keep discussions with employees focused and positive
- Applying the 4x5 Method to capture multiple perspectives on any situation
- . . . and many more.
Give yourself the gift of starting off your leadership journey on the right foot. Your success—and that of your team—depend on it!
About The Author
Noel Massie began working for UPS part time during college and rose through the ranks to become vice president for UPS’s US Delivery Operations. Before his retirement in 2019, he oversaw 200,000 employees who were led by 12,000 supervisors. In this role, Noel supported and guided the package delivery and logistic services in the United States. He continues to mentor young leaders and supervisors.
Noel is currently a member of numerous boards: The Annenberg Foundation, which holds a $1.7 billion endowment and where Noel serves on their investment committee that guides the foundation’s investment strategy; The Los Angeles Urban Leagues Executive Committee, where Noel served as chairman for nine years; Chapter ONE US, an organization that seeks to enhance elementary school literacy; and the Asian American and Pacific Islander Legal Center.
He has received over a dozen awards, including The Peter Drucker School of Management leadership Award, The Whitney M. Young Award, The Admiral Samuel L. Gravely Award, The Civic Leadership Award of Los Angeles, and The Civic Leadership Award of Chicago for serving for five years on the Chicago Workforce Board. He currently mentors young leaders and private organizations on values-based leadership principles.
He and his family reside in Oak Park, Illinois, with a secondary residence in Southern California.
Product Details
- Publisher: Mission Driven Press (June 3, 2025)
- Length: 288 pages
- ISBN13: 9781637634004
Raves and Reviews
“Congrats! You’ve Been Promoted is a crucial resource for today’s emerging leaders, particularly in the wake of COVID-19, which left many young managers without traditional face-to-face mentoring. As experienced leaders retire and leadership gaps widen, this book steps in to provide essential guidance for those stepping into supervisory roles. It bridges the gap left by the lack of in-person training and mentorship, offering practical, real-world strategies to build confidence and effectiveness from day one. With actionable advice on communication, feedback, and conflict resolution, it’s an indispensable tool for navigating modern leadership challenges and ensuring success in newly promoted roles.”
—Lucy Dunn, CEO Emeritus, Orange County Business Council
“A guide for today’s leaders . . . Noel has truly ‘walked the walk.’ In this book, he provides a clear and practical road map for becoming an effective leader in today’s business world. Grounded in characteristics he cultivated, modeled, and mastered over the arc of his impactful career, Noel’s journey led him to become one of the nation’s greatest business and civic leaders. Let this book put you on your path to exceptional leadership.”
—Matthew A. Toledo, Publisher Emeritus, Los Angeles Business Journal and CEO, ProVisors
“Some leaders are full of theory and rhetoric. Noel Massie is not one of those leaders. In Noel’s forty-plus years as a leader, mentor, and coach, servant leadership has been his mantra. Noel developed people by being intentional about how to lead and being granular in his approach. Noel’s philosophy is that every interaction matters, and over time trust and respect is earned regardless of title. Congrats! You’ve Been Promoted dives deeply into the importance that in every connection all parties need to know exactly what is expected of each other and continuous feedback is the key. Terms and conditions can be the foundation to any organization’s leadership culture.”
—Nicholas Kocheck, President, Temco Logisitics
“Training people as they rise up the ranks and become managers can be challenging. This book provides very pragmatic lessons, examples, and activities people can use daily to manage better and to look at difficult situations in a new light. Noel has shared stories all of us can relate to; this book helps introduce management theory you learn in business school, but in a way that every person can grasp it and say, ‘I can do that.’ It’s a great tool for leaders and those who want to move up in their corporations.”
—Renee Fraser, PhD, CEO, Fraser Communications and Radio Host of “Why Women,” KABC-LA
“Noel Massie authoritatively, expertly, and engagingly outlines how to bring out the best in every employee and create effective, respectful, and resilient workplace teams.”
—Marc H. Morial, President and CEO, National Urban League and Former Mayor of New Orleans
“Every young aspiring leader benefits from having a mentor. There is no other mentoring book like Congrats! You’ve Been Promoted. Young leaders who read the book will benefit from practical guidance via examples from Noel Massie who discusses hands-on real-world experience in the book. This book will be particularly valuable to younger leaders new to a leadership position. Having been a college president, this book will truly benefit individuals who wish to work in academic administration including department chairs, deans, provosts, leaders of student affairs, and presidents.”
—Deborah Freund, President Emerita, Claremont Graduate University
“Noel shares even more wisdom and advice in this book, and I’m certain it will resonate with you, just as it has with me. It will empower you to lead with confidence, trust your instincts, and find the right words when it’s time to speak up and lead.”
—Derrick Waters, CEO, Coach U.S.A
“Congrats! You’ve Been Promoted is a crucial resource for today’s emerging leaders, particularly in the wake of COVID-19, which left many young managers without traditional face-to-face mentoring. As experienced leaders retire and leadership gaps widen, this book steps in to provide essential guidance for those stepping into supervisory roles. It bridges the gap left by the lack of in-person training and mentorship, offering practical, real-world strategies to build confidence and effectiveness from day one. With actionable advice on communication, feedback, and conflict resolution, it’s an indispensable tool for navigating modern leadership challenges and ensuring success in newly promoted roles.”
—Lucy Dunn, CEO Emeritus, Orange County Business Council
“A guide for today’s leaders . . . Noel has truly ‘walked the walk.’ In this book, he provides a clear and practical road map for becoming an effective leader in today’s business world. Grounded in characteristics he cultivated, modeled, and mastered over the arc of his impactful career, Noel’s journey led him to become one of the nation’s greatest business and civic leaders. Let this book put you on your path to exceptional leadership.”
—Matthew A. Toledo, Publisher Emeritus, Los Angeles Business Journal and CEO, ProVisors
“Some leaders are full of theory and rhetoric. Noel Massie is not one of those leaders. In Noel’s forty-plus years as a leader, mentor, and coach, servant leadership has been his mantra. Noel developed people by being intentional about how to lead and being granular in his approach. Noel’s philosophy is that every interaction matters, and over time trust and respect is earned regardless of title. Congrats! You’ve Been Promoted dives deeply into the importance that in every connection all parties need to know exactly what is expected of each other and continuous feedback is the key. Terms and conditions can be the foundation to any organization’s leadership culture.”
—Nicholas Kocheck, President, Temco Logisitics
“Training people as they rise up the ranks and become managers can be challenging. This book provides very pragmatic lessons, examples, and activities people can use daily to manage better and to look at difficult situations in a new light. Noel has shared stories all of us can relate to; this book helps introduce management theory you learn in business school, but in a way that every person can grasp it and say, ‘I can do that.’ It’s a great tool for leaders and those who want to move up in their corporations.”
—Renee Fraser, PhD, CEO, Fraser Communications and Radio Host of “Why Women,” KABC-LA
“Noel Massie authoritatively, expertly, and engagingly outlines how to bring out the best in every employee and create effective, respectful, and resilient workplace teams.”
—Marc H. Morial, President and CEO, National Urban League and Former Mayor of New Orleans
“Every young aspiring leader benefits from having a mentor. There is no other mentoring book like Congrats! You’ve Been Promoted. Young leaders who read the book will benefit from practical guidance via examples from Noel Massie who discusses hands-on real-world experience in the book. This book will be particularly valuable to younger leaders new to a leadership position. Having been a college president, this book will truly benefit individuals who wish to work in academic administration including department chairs, deans, provosts, leaders of student affairs, and presidents.”
—Deborah Freund, President Emerita, Claremont Graduate University
“Noel shares even more wisdom and advice in this book, and I’m certain it will resonate with you, just as it has with me. It will empower you to lead with confidence, trust your instincts, and find the right words when it’s time to speak up and lead.”
—Derrick Waters, CEO, Coach U.S.A
Resources and Downloads
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